Staredit Network

Staredit Network -> Staff Lounge -> Technical Support
Report, edit, etc...Posted by (U)Bolt_Head on 2004-12-24 at 16:36:34
Well I understand that when a Program is accepted into the download database a thread is automaticly created in the Tech Support seciton.

Does this mean that you only want those threads there?

If so shouldn't we disable creating threads there and make a disclaimer stating that new threads are not allowed and that you should reply to the existing ones?

Also If So, should i just lock all the tech support threads I see In Mapping assitance with a link to the thread in Tech Support. I know alot of threads are simply moved there.

Thanks, I'm kinda confused on the issue.
Report, edit, etc...Posted by BeeR_KeG on 2004-12-24 at 17:07:23
Threads automaticaly created are the ones with files in DLDB/Files/Staredit Editor, Program or Other.

people aren't really supposed to be creating threads there, there is already a thread for every program in the DLDB. but I say don't disable the ability to create threads because for instance people might ask for help for something not in the DLDB.
Report, edit, etc...Posted by IsolatedPurity on 2004-12-24 at 18:26:38
Threads aren't supposed to be moved there either... it's unnecessary. If it so happens in an extreme case where there's a logical reason for a new topic to start, we'll start it.
Report, edit, etc...Posted by (U)Bolt_Head on 2004-12-24 at 21:50:18
So should I just lock the Tech Support Threads when people make them and point out where it should be? (assuming there is a place, like in most cases)

Should we merge the existing threads there?

I think we should have a disclaimer instructing people to reply to the threads about the programs instead of creating a new thread. (kinda like how we have the topic title disclaimer in the Mapping Assistance forum)
Report, edit, etc...Posted by IsolatedPurity on 2004-12-25 at 02:02:17
People can't create threads there.

Unless moose changed something within the last two days.
Report, edit, etc...Posted by Mini Moose 2707 on 2004-12-28 at 09:36:58
You're lucky if I even go into Technical Support. tongue.gif
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