I think we have to look not only the posts of people who flame, but also those posts that prompt them to flame. I think these posts are often the ones which fall "just short" of what would be commonly considered 'flaming'. But the problem is, whether such posts are reported or not, normally they are weak enough not to warrant any moderating behaviour, or at most a verbal warning - but they are still moderately offensive or insulting to another member, normally because they attack people rather than posts/opinions, or because they make sweeping generalizations or stereotype people. I think if nothing is done about these posts, the level of flaming may not go down very much, regardless of the strength or sensitivity of punishment.
I think this is a fairly common problem to varying degrees, but I will demonstrate it with one post:
QUOTE(Kellimus @ Jun 3 2006, 01:38 AM)
Just some members deserve what they have comming to them.
This suggests that some people
deserve to be flamed - what a silly thing to say. Some people make some very silly claims or posts - but if anything is to be attacked, it is always the opinion or the posts, not the person themselves.
QUOTE(Kellimus @ Jun 3 2006, 01:38 AM)
Exactly. That's what I dislike about most new members. They don't know what a TRUE flame is. They think any form of discussion where members are a tiny bit heated, is flames.
This is an example of a generalization which is probably a little unfair to "most new members". Most people would probably say that a person responding badly to these comments was over-reacting, but little annoyances build up quickly, and can erupt as a seeming 'overreaction' in a retaliating flame.
I do realise that it's very hard for moderators to do much about problems like this, because even a verbal warning may be seen as overreacting (and would probably feel like it too). But rather than any kind of "warning" as such, a gentle reminder by a moderator in the topic to keep discussion to the topic and not to attack members or to make generalizations could be a helpful way of both reminding people of good discussion practice and of letting anyone who is offended know that the mods are noticing and keeping tabs on discussions, and won't let them get out of hand.
On another note, however, Kellimus made a very interesting comment when he said,
QUOTE(Kellimus @ Jun 3 2006, 01:38 AM)
And everyone would be warned. Including Moderators.
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I wonder if the moderators do indeed 'moderate' each other? Do they ever feel as though another member of staff is going about things the wrong way (as is possible to happen), and talk to them privately or in the staff forum about it? I certainly think that it's great if moderators do discuss their moderation techniques and principles with each other, and provide feedback for each other.
Concerning moderators, I agree with Golden-Fist when he comments on Moose's post as being inappropriately sarcastic:
QUOTE(Mini Moose 2707 @ Jun 5 2006, 10:53 AM)
New things, huh? How specific!
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In this particular case, I think that although Jammed's post itself wasn't very specific and made a generalization about staff being conservative, the response wasn't very helpful, and wasn't really indicative of being open to new, specific, suggestions.
The moderators, being some of the most active members in the forums, ought to also consider it their responsibility to model good behaviour for the other members of SEN, both new and old. That said, I think they largely do an excellent job. I imagine it takes a lot of work and time to manage and moderate so many forums and posts, and the amount of 'mis-moderation' is probably very small compared to how much is done well.
I'd like to make one more suggestion. With many people suggesting that more reporting on the members' part would be helpful for any problems with actual or perceived flaming, I think it'd be useful for reporting forms to come with an option to request a "return receipt" - simply an automated note back to the reporting member's email or PM when a moderator reads the report, even if no action is taken. It'd help to reassure members that mods are reading their reports, and would also provide them with an idea of how quickly their report is read. It wouldn't require the moderator putting any response of their own in, nor even say whether any action was taken or not. It'd just be a way for members to know that their message was successfully recieved on the other end - and it is for the members' benefit, not for the admins, who probably know that all reports are read very quickly without the need for such a system.